Refund & Return Policy

Prime Wear provides professional digital and IT services. Customer satisfaction is our priority. This policy outlines the conditions under which refunds may be requested and processed.

Project Cancellation

Projects may be cancelled before work begins for a full refund.

If work has already started, refunds may be issued based on the percentage of work completed at the time of cancellation.

Refund Eligibility

Refunds may be approved if:

• Work has not started.
• A duplicate payment was made.
• Prime Wear is unable to deliver the agreed service for reasons within our control.

Non-Refundable Services

Refunds are generally not available for:

• Completed projects.
• Approved designs.
• Delivered digital files.
• Custom-developed websites.
• Services already performed.
• Client change-of-mind after work begins.

Revisions

Every package includes a limited number of revisions as specified in the project agreement. Additional revisions beyond the included amount may incur additional charges.

Digital Services

Because our services are custom digital services, website development, and design work, physical returns do not apply. All deliverables are digital in nature.

Refund Processing

Approved refunds are processed within 5–10 business days using the original payment method whenever possible. You will receive a confirmation once the refund has been initiated.

Contact Us

For refund requests or questions, please contact us: